Implementation and Support

Gimmal software products extend SharePoint capabilities to provide enterprise-class content and records management, as well as engaging and effective intranets, and SAP-SharePoint interoperability. We offer a full range of implementation and support services to ensure successful deployment of our products.

Software Installation and Configuration

The Gimmal services team has combined decades of experience deploying solutions on the SharePoint platform for some of the world’s leading companies. We are experts in on-premises, cloud-based, and hybrid implementations. Our team works with you to translate your business need into parameters for implementation and advises you on best practices. Our services include configuration of templates, workflows, notifications, reports, portals, security, etc., and, where needed, integration with other systems.

Training and Enablement

Gimmal methodologies place as much emphasis on business design, user adoption, and organizational change management as on the technical design and build of the solution. Our implementation team works with you through the communications, training, and enablement phases of software deployment to ensure that your project objectives are fully satisfied.

Technical Support

Gimmal support team members provide the follow-through needed to be sure you’re happy with our products and services. Our technical support professionals are here for you, to answer your questions and share their product expertise by phone (+1 (877) 944-6625) or email.

For more personalized support, including preventative maintenance and one-on-one support, we offer Gimmal Premium Technical Support. With Premium Technical Support, you have your own Technical Account Manager, who can provide direct product support, as well as proactive communications about products, best practices advice, and insights to help you avoid issues. You are also assured faster, priority response when you do have technical issues.

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