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Mark Johnson

Chief Executive Officer

Mark is a seasoned enterprise IT leader, having held leadership positions at BMC Software, IBM Corporation, and Dell. Mark has most recently served as CFO / COO of Personify, a leader in association management software and services for the enterprise member-centric market; Q2, a leading provider of virtual banking solutions to regional and community financial institutions; and SumTotal Systems, a Strategic Human Capital Management (HCM) software company where he helped lead the company’s global expansion.

Mark holds a bachelor’s degree in finance from Arizona State University and a master’s degree from The Ohio State University.

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Chris Caplinger

President and Chief Strategy Officer

Chris has been serving the Enterprise Content Management (ECM) industry in the creation, delivery, and support of enterprise content management software since 1995. Working as a consultant, software engineer and executive at multiple ECM companies, Chris has experience in delivering quality software products to a rapidly growing and changing industry. Prior to joining Gimmal LLC, Chris founded RecordLion and served as the President before being acquired by Gimmal. He also served as the CTO of KnowledgeLake, a company he co-founded, for 13 years, which he helped grow up to its acquisition by Fujitsu, one of the largest technology firms in the world.

Chris holds a Bachelor of Science degree from Missouri State University. He enjoys working with the community in industry areas, previously serving on the board of the St. Louis Chapter of ARMA International, speaking at conferences and writing about technologies and trends in all types of information and records management. He was also a co-author of “SharePoint Server 2010 Enterprise Content Management,” a book to help administrators understand how to manage content in SharePoint through all phases of the information lifecycle.

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K. David Quackenbush

Vice Chairman

David brings extensive experience leading IT services organizations to Gimmal Group and has led organizations with revenues in excess of $100MM. His experience includes leading high-growth companies, building successful solutions and focused services in established companies. Prior to joining Gimmal, David was the President of CPSG, a nationally recognized consulting firm focused on delivering high-quality consulting services within the Identity Management and ERP space. Prior to joining CPSG, David held executive leadership positions with Comsys, Lante Corporation, Luminant Worldwide, Align Solutions and BSG. He began his career with Arthur Young (E&Y). Mr. Quackenbush co-chairs the Emerging Technology Council of the Houston Technology Center.

David graduated with a BS in Economics from Texas A&M University. He is involved in a variety of community service activities, including Child Advocates Board of Directors, Nottingham Civic Association Board of Directors, and a member of the Memorial Drive Methodist Church Board of Stewards.

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Shawn Cosby

Vice President of Engineering

Shawn has served in the software industry as a professional application developer, leader, mentor, and executive who specializes in Enterprise Content Management (ECM) and Information Governance (IG) solutions. Shawn’s focus is on building high-performing software development teams utilizing Agile Methodologies to achieve business objectives within Product Development. Shawn believes the only sustainable competitive advantage is leadership development. 

Prior to joining Gimmal LLC, Shawn co-founded RecordLion and served as the principal engineer, where he was responsible for leading the consulting engagements and leading the software development teams. Prior to RecordLion, Shawn served as a senior software engineer at KnowledgeLake, where he was responsible for leading a team of software developers. 

Shawn holds a BSBA and a BA – International Studies from the University of Missouri - Columbia, and a MBA from Lindenwood University. Shawn lives in St. Louis, Missouri and enjoys photography and camping in his spare time. 

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Veronica Puailoa

Vice President of Sales & Marketing

Veronica brings more than 10 years of experience building and leading marketing teams that focus on analytics-driven lead generation programs. She is an expert at driving and managing demand generation campaigns that accelerate pipeline growth and establish brand awareness. Veronica deploys modern marketing methods to ensure sales and marketing alignment and business growth.

Veronica holds a Business Economics degree from Westmont College and is passionate about combing the art and science of marketing to increase revenue and convert prospects to customer advocates. Prior to joining Gimmal, Veronica led marketing teams at BuildFax, a property condition and history data company, and Personify, a Rubicon company. She was also an established marketing leader at Citrix for 7 years.

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Sheander Tou

Vice President of Client Success

Sheander has more than 20 years of experience creating Information Governance strategy and providing client focused solutions.
He started his career at Documentum where he developed document control applications and provided technical support.  At Gimmal, he started as a consultant and worked his way up to Director of Technical Services before becoming the Vice President of Client Success.
Sheander enjoys travelling with his family in his free time and holds a degree in Computer Science from the University of Texas at Austin.

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Kim Horn

Director of Human Resources

Kim is the Director of Human Resources at Gimmal. She has more than 15 years of experience in HR with an emphasis in benefits and HR service center operations. Kim holds a Bachelors of Business Administration with a concentration in HR from the University of Texas at El Paso.

Prior to joining Gimmal, she worked at several private equity companies, including CLEAResult, the leading provider of energy efficiency solutions in North American and Personify, a Rubicon company.


Mike Alsup


Mike has been a leader in Enterprise Content Management and Records Management for more than 30 years. He spent his early career with Accenture and Booz, Allen & Hamilton. He was a co-founder of two successful Content Management companies, BSG Consulting, and Align Solutions, which went public as Luminant Worldwide. At both of these companies, he led Content Management teams in the development of solutions for a wide variety of clients.

He is a graduate of Rice University and has an MBA from the University of Texas. He is a past Chair of the AIIM Emerging Technology Advisory Group (EmTAG). He is currently a member of the Executive Committee of the AIIM International Board of Directors, as well as the Boards of several community and civic organizations. He was an Ernst & Young Entrepreneur of the Year winner for 2008.