Global NGO Improves HR with SAP® Software and SharePoint

Customer

A globally-managed United Nations program that provides long-term humanitarian and developmental assistance to children and mothers in developing countries. This mission involves managing the human resources needs of about 11,000 full time and up to 15,000 contingency workers.

“With Gimmal, we have accelerated our HR processes and lowered costs worldwide. This gives us back time and resources that can be applied to our mission of delivering humanitarian aid and developmental services to the children and mothers who so desperately need them.”
Business Need

In responding to a crisis like the Ebola epidemic in West Africa, the organization had to rapidly bring on contingency workers and transfer fulltime workers between countries and legal jurisdictions. With a decentralized HR organization and a paper based system, this caused long and unnecessary delays and negatively impacted the costs of delivering their services. The NGO needed to better manage their HR systems, provide better and faster access to documents and eliminate the need to support paper in their HR processes to help speed their delivery of service.

Challenges included:

  • Manage globally distributed workforce, with employees frequently shifting between countries and jurisdictions, consistently
  • Quickly add temporary staff in order to meet crisis needs worldwide as they occur
  • Eliminate the burden, constraints and cost associated with paper-based files
Solution

The NGO selected Gimmal to eliminate the inefficient and paper-based processes connected to their SAP HR
and Account Payables (AP) applications over their incumbent OpenText platform. Their workforce operates in
developing countries with modest infrastructures, so all access to employee records had to be browser-based
for ease of use and universal access.

Outcome

With the help of Gimmal's software, this NGO is now seeing numerous benefits including:

  • Enabled seamless employment movement from country to country with their e-paperwork following them
  • Eliminated paper processing, dramatically lowering the costs of HR records management
  • Enabled global, cloud-based access to HR documents, lowered IT costs, and allowed the sunsetting of a costly OpenText system