The NGO needed a faster way to access documents that also reduced support for paper.
In responding to a crisis like the Ebola epidemic in West Africa, the organization had to rapidly bring on contingency workers and transfer fulltime workers between countries and legal jurisdictions. With a decentralized HR organization and a paper based system, this caused long and unnecessary delays and negatively impacted the costs of delivering their services. The NGO needed to better manage their HR systems, provide better and faster access to documents and eliminate the need to support paper in their HR processes to help speed their delivery of service.