Due to ever increasing healthcare costs and burdens on healthcare resources, it is critical for medical institutions to ensure that comprehensive enterprise content management (ECM) and electronic record management (ERM) is in place. Records in the healthcare industry are unique due to the same information being needed by different departments, institutions and individuals and the diversity of their formats. Keeping track of content allows institutions to comply with industry and government regulations, eDiscovery requirements and to be more efficient in responding to patient needs.
Health Information Management (HIM) professionals face many of the same challenges as their counterparts in other industries but also need to address healthcare specific requirements. They need to be able to manage all types of clinical content including electronic medical records, medical images, document images, forms, text documents, speech files and emails. In addition to managing traditional patient records, HIM professionals are now being asked by their organization to manage related documents such as policies, procedures and other business records. The new federal initiatives on electronic medical records will stimulate investments in this area.
In developing an ECM/ERM program for patient care centers, institutions will consider the following business drivers:
User efficiency – institutions need to have updated, accurate data in the hands of caregivers in order to ensure high quality of care
Legal and regulatory compliance – organizations have to meet requirements of licenses/certification, privacy/security regulations, billing, and eDiscovery requests
Accreditation and regulatory standards – to meet accreditation standards, it is imperative for institutions to have a complete view of a patient’s records
Business continuity – identifies mission-critical records needed during disasters
With a large Gimmal team located in Houston, Texas, in the heart of an international medical center, we have worked with world class teaching hospitals and research centers in helping them bring the best care possible to patients and their families. We understand how to plan and implement enterprise content and records programs and specifically how this applies to healthcare institutions.
Our solution offerings include:
Planning and Strategy
- ECM/ERM Planning & Strategy
- ECM Design and Architecture Planning
- ECM Program Management
- ECM Center of Excellence
ECM Implementation
- Business Process Management (BPM) and Workflow Process Analysis
- BPM and Workflow Process Design
- BPM and Workflow Implementation
- Document Management Implementation
- Image Management and Scan Implementation
- ECM Conversion Planning & Migration
- Onsite & Operational Support
- Web portal development
Working with Gimmal allows organizations to accelerate their efforts in developing an ECM/ERM system that meets their business goals. Gimmal brings to their clients experience in developing an integrated set of processes and best practices that fits with their governance guidelines. We can help bring industry specific (and sometimes disparate) systems such as electronic medical record systems, patient financial systems, picture archives and communication systems and integrate it with systems designed to manage content and records. In addition, clients will obtain methods for effective record control so that disposal takes place, risk and maintenance costs are reduced. We help an organization understand the various program roles and responsibilities, how to use collaboration technologies and understand how to maintain their system to receive return on investment and continue to meet business goals.
You can find additional information about our engagements here.